Claims
We strive to provide the highest standard of service, but if any discrepancies arise, we offer a clear claims procedure that allows clients to resolve issues quickly and effectively.
How to submit a claim?
Claims can be submitted via email, phone, or post. We recommend using the electronic form for faster processing.
What should a claim include?
- The transport order number,
- A description of the issue and details of the discrepancy,
- Supporting documentation (e.g., waybill, photos of damage, etc.),
- The preferred resolution (e.g., cost reimbursement, re-delivery, etc.).
Our claims handling process
Claim review
Once we receive your claim, our team assesses its validity and gathers the necessary information.
Client contact
If additional clarification is needed, our representative will reach out to confirm the details.
Decision and compensation
The standard time for processing a claim is up to 30 business days. The final decision is communicated to the client along with a proposed resolution.
The most common claims involve:
Delivery delays
Damage to goods during transport
Failure to provide the service as agreed
Incorrect transport cost calculation
Depending on the situation, we offer:
- A refund,
- Financial compensation,
- Organization of a new transport under preferential terms,
- Adjustments to procedures to prevent similar cases in the future.
Thanks to clear policies and efficient claims handling, we provide our clients with peace of mind and the confidence that every issue will be resolved reliably and professionally.
Claims