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Complaints

Clear procedure

We strive for the highest standard. If a discrepancy occurs, we offer a clear complaint procedure.

Complaints Exportsy

Review process

01

Verification of the report

Our team analyzes the validity of the complaint and gathers the necessary information.

02

Customer contact

If additional clarification is needed, we will contact you for details.

03

Decision and compensation

Standard processing time up to 30 business days. Decision with a proposed resolution.

Most commonly reviewed complaints

Click to expand the guide

Delivery delays
Goods damaged during transport
Service not in accordance with the contract
Incorrect cost calculation

Submit a complaint

Fill out the form and we will get back to you with a response.

Optional, 10 digits

Describe what the claim concerns, the order number if you have it, the date of the incident and how you would like it resolved.

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