Complaints
Clear procedure
We strive for the highest standard. If a discrepancy occurs, we offer a clear complaint procedure.
Review process
01
Verification of the report
Our team analyzes the validity of the complaint and gathers the necessary information.
02
Customer contact
If additional clarification is needed, we will contact you for details.
03
Decision and compensation
Standard processing time up to 30 business days. Decision with a proposed resolution.
Most commonly reviewed complaints
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Submit a complaint
Fill out the form and we will get back to you with a response.