Damaged cargo, what next?
how to react and what to do, step by step
Damage to goods in transport calls for a fast and well documented response. What you do in the first moments is decisive for everything that follows, including any claim.
Damaged cargo, what does it mean?
The damage may affect:
It can occur at any stage of the carriage, during loading, transit or unloading.
What to do, step by step
Inspect the goods on delivery
Ideally in the driver's presence. This is the moment when the problem is easiest to document.
Take photographs
Photographs of the damage are the basis for everything that follows. Document both the goods and the packaging.
Enter a reservation on the consignment note
The damage should be noted on the CMR consignment note at the time of delivery. This is one of the most important elements of the claims process.
Collect the documents
The CMR consignment note, photographs, correspondence and any arrangements made, all of it can matter.
File the claim
The claim should be filed as soon as possible, in line with the applicable rules.
What to watch out for
In situations like these, accuracy and timing are what count.
Frequently asked questions
What should I do if the cargo is damaged on delivery?
Enter a reservation on the CMR consignment note straight away and photograph the damage.
Can a claim be filed later on?
Yes, but the lack of an immediate reaction can make the whole process considerably harder.
Which documents are needed to file a claim?
Usually the CMR consignment note with the reservation, photographs, the transport documents and the correspondence.
Who is liable for damage to the cargo?
It depends on the circumstances and the stage of carriage at which the damage occurred, which is exactly why documentation matters so much.
Can such situations be avoided?
Not always, but proper preparation of the cargo and well organised transport significantly reduce the risk.
Dealing with damaged cargo?
We will help you put the situation in order and set out the next steps.
Get in touch